FAQ

+ How do I book a ticket on Lynk?

Lynk connects riders with affordable rides across the US. Simply go to our website at www.ridelynk.com and select from our list of routes on the website. Complete the booking and payment info, then you’re all set! You will receive an email confirmation with your trip details shortly after booking.

+ Is it safe to ride on Lynk?

Lynk prides itself on a safety-first approach to travel. With over 30 years of experience in the motor coach transportation industry, Lynk’s new travel option sets the highest bar for first-class customer service, industry-leading motorcoaches, and top-notch professional drivers. Lynk aims to ensure every ride is affordable, seamless, and as safe as possible for all its riders. If you have additional questions regarding safety, please reach out to us at [email protected]

+ How do I book a round trip route?

Lynk is an exciting new option for affordable travel options across the US. Unfortunately, we cannot guarantee round trip routes at this time. But with prices this good, we guarantee you can’t beat your one-way ticket to your favorite destinations!

+ How will I receive my ticket?

Your ticket will be sent to the email address you entered during the booking process. Your emailed ticket will include a confirmation number. Show your ticket and confirmation number to your driver when you board your bus!

+ Do I have to print my ticket?

No, you can present your emailed ticket right on your phone during check-in as this contains your name and confirmation number. Just be sure to bring some form of ID with you, as well!

+ Can I reserve a seat?

Unfortunately, you cannot reserve a seat at this time. Our routes and busses are first-come, first-served. We recommend being on the bus as early as possible to find your favorite seat.

+ Can I book a ticket for a friend?

Absolutely. We will follow-up if you book more than one ticket for a route to receive your friends’ name and email. You can also forward the email with the ticket to your friend.

+ Is parking available at your bus stop?

We cannot guarantee parking at each of our stops, and available parking is subject to the rules that may apply at a particular location. We encourage you to use ridesharing or other transportation options when traveling to and from your bus stop.

+ How do I find the bus stop?

We will confirm the pick-up and drop-off addresses for your trip prior to your departure, using the same email you provided when you booked your trip!

+ I will be late. Will the bus wait for me?

Unfortunately, Lynk cannot wait. Our coaches must stick to a dedicated timetable to get all of our riders where they need to be at the promised time. We suggest being at the bus stop 15 minutes before departure.

If you encounter any issues, contact us at [email protected] and we can help you out!

+ How do I cancel my booking?

You can cancel your booking free of charge as long as it is one week ahead of your scheduled departure. To cancel, please contact [email protected] and we will help you out!

+ What happens if I accidentally make a mistake while booking?

If you notice that you made a mistake, you can make changes free of charge within 1 hour of booking your trip. Just contact us at [email protected]

+ How much luggage can I bring with me for free?

You can take one carry-on item and one piece of luggage free of charge, as long as it weighs 50 lbs or less.

+ How can I redeem my promotion or discount code?

You can redeem your promotional code upon checkout of your purchase on Lynk. Enter the code provided, and Lynk will give you the best deal possible between the promotion code you enter—or Lynk’s already affordable discounted fares!

+ What do I do if I lost an item on the bus?

If you lose an item on a bus, please send a detailed email with route information and a description of the lost item to [email protected] and we will try to recover it for you ASAP.

+ Are there accommodations on the bus for people with physical disabilities?

If you would like to travel in your wheelchair in the passenger cabin, we recommend that you please contact customer service at least 48 hours in advance This will enable us to have everything prepared for your trip. Please also note that seating is limited for all passengers and bookings are subject to availability.

If you can use a standard bus seat, please book your desired route. It is only necessary to notify us in advance if you would like to transport your wheelchair or if you need additional assistance.