Terms & Conditions

By creating a Ridelynk account or using the Ridelynk apps or website, you agree to these Terms and to our Privacy Policy and Cookies Policy, which are incorporated by reference. If you use Ridelynk on behalf of a business, you represent that you are authorized to accept these Terms for it.

Ridelynk is a technology platform that connects riders and senders with independent drivers for transportation, parcel delivery, and pet transport in the United States.

Ridelynk does not provide transportation, delivery or logistics services itself and is not a carrier. Drivers are independent providers, not employees or agents of Ridelynk. We are not responsible for the acts or omissions of any rider, sender or driver.

You must be at least 18 years old to use Ridelynk. You agree to provide accurate, current and complete information, including a valid mobile number and email address, and to keep it up to date.

You are responsible for all activity on your account and for keeping your password and credentials secure. We may verify your identity, phone and email, and may suspend or terminate accounts that provide false information or breach these Terms.

Fares are shown before you confirm a booking and are calculated from a base fare, distance, time, applicable taxes and fees, and any surge or peak pricing in effect. Additional charges may apply for extra stops, waiting time, tolls, cleaning, or cancellations.

Payments are processed by our payment partner, Stripe. You authorize Ridelynk to charge your selected payment method for completed trips, deliveries, and any applicable fees. Where cash payment is offered, you agree to pay the fare shown at the end of the trip.

Fares are generally non-refundable once a trip is completed, except as required by law or where we determine, in our discretion, that a refund or adjustment is warranted.

You may cancel a booking before or after a driver is matched. A cancellation fee may apply, as shown in the app, to compensate a driver who has already traveled toward you. No-shows may be charged a fee. Repeated cancellations or no-shows may affect your account standing.

If you use Ridelynk as a driver, you additionally agree that you will:

• Complete identity and document verification before going online.
• Hold and maintain a valid driver's license, vehicle registration, and the insurance required by law.
• Comply with all applicable laws, traffic rules, and local licensing requirements.
• Provide services safely and professionally and keep your vehicle in a roadworthy, clean condition.
• Accurately represent your identity, documents and vehicle.

As an independent provider, you are responsible for your own taxes and for any permits your activity requires. Ridelynk may suspend or remove drivers who fail verification, receive serious or repeated complaints, or violate these Terms or the law. Driver earnings are paid out through Stripe, subject to any minimum payout thresholds and schedules shown in the app.

By providing your mobile number, you consent to receive transactional SMS, email and push notifications (such as verification codes and trip updates), as described in our SMS & Messaging Policy. Reply STOP to opt out of SMS. Message and data rates may apply.

You agree not to:

• Use the service for any unlawful, fraudulent or harmful purpose.
• Harass, threaten, discriminate against, or endanger any rider, sender or driver.
• Provide false information, impersonate others, or create accounts by unauthorized means.
• Transport prohibited, dangerous or illegal items, or unaccompanied minors.
• Interfere with, disrupt, reverse engineer, or attempt to gain unauthorized access to the service.

We may investigate and take action, including suspension or termination, for any violation.

For parcel delivery, you are responsible for the contents you send and must not ship illegal, hazardous, or prohibited items. For pet transport, you are responsible for ensuring your pet is safe to travel and for providing any required carrier or restraint. A safety PIN may be used to confirm the correct recipient or pet at pickup or drop-off.

The service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including fitness for a particular purpose, availability, or non-infringement, to the maximum extent permitted by law. We do not guarantee that a driver will be available, that trips will be uninterrupted, or that the service will be error-free.

To the maximum extent permitted by law, Ridelynk and its officers, employees and partners will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, data, or goodwill, arising from your use of (or inability to use) the service. Where liability cannot be excluded, it is limited to the greater of the amount you paid to Ridelynk in the three months before the event giving rise to the claim, or USD 100.

You agree to indemnify and hold Ridelynk harmless from claims, damages, losses and expenses (including reasonable legal fees) arising from your use of the service, your violation of these Terms or the law, or your infringement of any third party's rights.

You may stop using Ridelynk and delete your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or legal exposure, or where required by law. Sections that by their nature should survive termination (such as payment obligations, disclaimers, liability limits and indemnities) will continue to apply.

These Terms are governed by the laws of the United States and the state in which Ridelynk is established, without regard to conflict-of-law rules. You agree to first try to resolve any dispute with us informally by contacting support. Any dispute that cannot be resolved informally will be handled by the courts or dispute-resolution process specified for your jurisdiction, to the extent permitted by law.

We may update these Terms from time to time. When we do, we will change the “Last updated” date above and, where appropriate, notify you in the app. Continued use after an update means you accept the revised Terms.

Questions about these Terms? Contact us at support@ridelynk.com or through our Contact page at ridelynk.com/contact.